How it works

From reported issue to resolved work.

Each property gets its own QR code or reporting link. Tenants submit a structured report, your team reviews and manages it, and the full history stays connected to the property.

Sign up See the 6 steps

Tenants can report an issue without creating an account.

Issue workflow Live
Current issue Leak under kitchen sink
Urgent
Property 14 Main Street
Assigned to Maintenance team
Status In progress
Updates 3 recorded
The issue journey

One issue. Six clear steps.

Everything needed to understand, assign, track, and record the work stays in one place.

01

Problem noticed

A tenant spots something wrong.

A tenant notices something wrong at the property and has a clear reporting flow to follow, so your team gets the details they need to understand the problem and take the right next step.

The tenant notices a problem and knows exactly where to report it.

Leaks, damage, broken appliances, safety concerns can all begin here. The tenant does not need to figure out who to contact or what information to include. The process starts with one simple action: report the problem through the property link.
Any maintenance or safety issue can start here. No guessing who to contact or what information to send.
Result

The problem has a clear starting point instead of becoming a messy message thread.

02

QR or link opened

They use the property’s unique reporting link.

Each property has its own reporting link or QR code, so the issue is automatically connected to the right property.

They scan the property QR code or open its reporting link.

The tenant scans the property QR code or opens the reporting link. No tenant account is needed to submit the report.
The correct property is attached automatically. No tenant account is required.
Result

The report arrives with property details already attached.

03

Report submitted

Tenant details, photos, urgency, and description are added.

The tenant is guided through a structured report, helping them share the right information so your team understands the full context before taking action.

A guided form collects the details your team needs before acting.

They add their name and contact details. They describe the problem, choose a category and urgency level, and add photos or videos. They include access availability and any notes on what they’ve already tried.
Contact details, description, category, and urgency. Photos, access availability, and useful notes.
Result

You receive a complete report with the context needed to take action.

04

Team notified

The report is added to your dashboard, ready to review, prioritise, and assign.

Once submitted, your team is notified and the report appears in your dashboard with all key details already organised and ready to review.

The report lands in the dashboard already organised and ready to review.

The report appears with the property details, tenant details, urgency, description, and attached media. Priority levels make urgent reports easier to spot.
Property, tenant, urgency, and media stay together. Priority colours make urgent work easy to spot.
Result

The report is organized and ready to manage.

05

Action taken

You assign, update, track, and manage progress.

Your team reviews the report and chooses the best way to handle it, while Shy Core keeps the work, updates, and decisions connected.

Your team assigns the work, updates the tenant, and tracks progress.

Handle it in-house, assign it to your team, share it with a trusted contractor, or record work arranged outside Shy Core. Keep the tenant in the loop with clear updates. Track the status at every step, from review to progress to completion.
Handle it internally or with a trusted contractor. Every status change and decision is recorded.
Result

The report moves seamlessly through the process, with every step clearly recorded from first action to completion.

06

Resolved and saved

The full history stays attached to the property.

Once the problem is handled, the issue will be marked as complete and stored in the property’s history.

Once completed, the issue becomes part of the property’s history.

The full issue journey stays connected to the original report and updates. Photos, notes, activity, and timestamps stay connected to the property. Future managers or team members can quickly understand the history.
Reports, photos, notes, and timestamps stay connected. Future team members can quickly understand what happened.
Result

The problem is resolved, recorded, and easy to look back on later.

Get started

Turn every reported issue into clear, trackable action.

Create a reporting route for each property and manage the full maintenance journey in one place.

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